"CasePRO™ has a unique approach that is personable and customer-focused. They put our business needs first and met all deadlines and targets...the software is flexible and easy to use so it can be adapted quickly to our changing business needs and costs are kept down because training requirements are kept to a minimum."
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After six months customers are invited to join the Customer Care Plan.
What is the Customer Care Plan?
After your first six months, each year will we give you eight hours of free dedicated CasePRO™ time. There are several ways you can use your allocation.
Each month we will provide you with a breakdown of how you have used your customer care hours and also some suggestions on how you can get the most out of this time.
What does it include?
CaseProTM Tidy Up
Let us do a review of any aspect of your CasePRO™ system that you think may need improving. This could include:
- A review of organisational processes and suggestions for adapting CasePRO™ to help improve these.
- An analysis of how you use the standard letters, emails, SMS functions and the benefits of using these.
- Evaluation of how you collect and use data and the best way to set up your data capture screens with validation.
- How to manage your CasePRO™ database and how much data you are holding.
- If you’re business is going through a period of growth or change, we can make suggestions working with your CasePRO™ system administrator to help with changes.
Education & Training
If you are thinking of launching CasePRO™ into a new business area or want to improve the existing system. Let us know which area of CasePRO™ you want to learn more about and we can set up a webinar for up to 3 people at a time. Or we can create a short educational video to talk you through it.
Alternatively we could put together a brief training document for you on any area of CasePRO™ you like tailored specifically for your organisation.
Training & Re-Training
Use your customer care hours to train new staff or retrain existing staff. We will discuss your training needs with you to create a tailor made, remote access training session.