"CasePRO™ has a unique approach that is personable and customer-focused. They put our business needs first and met all deadlines and targets...the software is flexible and easy to use so it can be adapted quickly to our changing business needs and costs are kept down because training requirements are kept to a minimum."
CasePRO™ Features »
All customer activity, notes and contact information is stored in a comprehensive audit trail. Boost customer service and internal communications by making it easy for any employee to access key customer information.
Don’t leave your customers waiting around. Automate processes, emails, alerts and tasks to ensure customers are responded to swiftly and within agreed service levels.
Create management reports to monitor customer activity by person, team or entire organisation. Set up dashboards and charts to see a clear overview of productivity, targets and team performance. Use the data to plan and anticipate for the future.
Set deadlines for activity so that tasks and requests are dealt with in order of priority. View a colour-coded task list by user, team or company to ensure all tasks are dealt with within the specified deadline.
You choose how your system works. Create processes to follow with alerts and reminders to ensure important tasks aren’t missed. Decide which information you need to collect at which stage and upload documents.